Support
Operations
Automate the entire rental cycle seamlessly
Sign contracts, reference tenants and maintain your property portfolio all in one place.
List a property
Compare plans for Operations
Plans are based on the number of bed spaces in your account and grow as your demand increases.
Operations plans are annual commitments billed monthly.
Compare plans
Plans are based on the number of bed spaces in your account and grow as your demand increases.
Operations plans are annual commitments billed monthly.
Basic
Pro
Business
Seamless contract signing and payment collection.
Manage the full letting process for a portfolio of properties.
Integrated property management software for industry-leading operators.
£0
£0.10
£0.35
per bed space/month + VAT
per bed space/month + VAT
min £130pcm
min £400pcm
Contract signing
Branding
Increase your brand awareness with custom branded contracts, landing pages, user web portals, and communications.
Non branded
Branded
Branded
Custom domains
Enhance brand value by hosting your branded tenancy experience on custom domains.
0
1
1
Automated reminders
Save time chasing signees with automated reminders.
Housing Hand integration
Allow prospective tenants to use Housing Hand as their guarantor when signing their tenancy.
Deposit protection
Secure integration allows you to create, send out, and sign deposit protection certificates powered by mydeposits.
Integrated payment collections
Collect deposit and rent payments through the platform. Custom rent collections can be collected via Direct Debit or manual payments. We use Open Banking and support all major Credit or Debit cards.
Electronic document signing
Create, send and have custom documents signed such as agency agreements, without the need for a separate document signing subscription.
Book Now (Instant bookings)
Allow prospective tenants to book your property directly from the property listing by selecting one of the availabilities you offer.
Tenancy management
Occupancy manager
See a calendar view of the occupancy across all your properties. You can take rooms offline should you wish to stop taking bookings and also administer block allocations.
Tenant web portal
Tenants can access their tenancy contract, any files you’ve linked to with tenancy, rent collection schedules, and much more.
Non branded
Branded
Branded
Owners web portal
Allow owners of properties you manage on their behalf to log in and access current, past and future tenancies, any documents linked to their properties, and statements of account.
Non branded
Branded
Branded
Property maintenance system
Manage property maintenance in one place with a clear audit trail of communication between you and your tenants. Allocate jobs to contractors and allow them to access the maintenance platform to view all details about the job, provide quotes, completion evidence, and invoices for works carried out.
Contacts management
Manage all your contacts in one place from Prospective tenants, Tenants, Guarantors to Owners.
Tenant app
Allow your tenants to download the StuRents Tenancy app where they can submit maintenance tickets, view upcoming and past rent collections, documents relating to their tenancy, and much more.
Events
Post events to your community of tenants allowing them to reserve their place.
News feed
Connect your tenant community with the in-app News Feed and inform all of your tenants with broadcast posts.
Statement of Accounts
Create statement of accounts for clear and concise income and expenditure reporting to owners.
File manager
File types
Upload files and mark them as a specific file type to share them with Tenants, Owners and Guarantors.
Standard
Standard
Custom
Tenant, Owner & Guarantor file sharing
Share files with any user, they’ll be able to view and download any file linked with their account.
Expiry management
Set up reminders for when your content is due to expire.
Versioning
Replaces the old version of a file for all users that have access to it in a couple of clicks. With version history you'll still be able to access all previous versions and restore them if needed.
New file notifications
Notify users when a file is linked to their account via email and push notification (Push notifications require the StuRents app).
On demand pricing
Referencing per applicant
Reference tenants and/or their guarantors during the contract signing process. You can opt to reference any number of signees on a tenancy. References are powered by HomeLet and reports will be available to download once completed. Charges are per applicant and billed at the end of the month.
£20
£16
£12.50
Credit checks per applicant
Credit check tenants and/or their guarantors during the contract signing process. You can opt to credit check any number of signees on a tenancy. References are powered by HomeLet and reports will be available to download once completed. Charges are per applicant and billed at the end of the month.
£10
£4.50
£2.50
Payment processing fee
Payments processed through the platform are subject to a fee based on the total transaction amount. When calculated, VAT is added to the fee.
0.75% + 35p
0.25% + 35p
0.125% + 35p
Users & collaboration
Applies across all products
Unlimited users
Add your whole team no matter how big or small.
Simultaneous users
Allow multiple users to log in at the same time.
1
15
Unlimited
Permission management
Manage user access to billing through to sensitive information stored in tenancy contracts.
Team chat
Align your internal team communications with one-to-one and group chats.
Support
Applies across all products
Help centre
Access in-depth guides on system processes and features.
Support ticket response
Service-level agreement (SLA) for initial response times on support tickets.
3 business days
1 business day
1 business day
Phone support
Contact our support team to get immediate help with any account problems during business working hours.
Commonly asked questions
Will I be charged a booking fee?
No! We don’t charge booking fees. It is completely free to sign a tenancy through the platform.
Can I create a tenancy and have the owner/landlord sign it?
If you manage properties on behalf of an owner, you can sign contracts on their behalf or allow them to sign it. By adding them as the owner of the property listing, you can select who is signing when creating the tenancy.
What information do I need to sign a contract?
You just need the name, email address, and phone number of the signee(s) to create a contract. Once a contract is sent out the signee will provide the rest of their information and upload any documents you’ve asked them to provide.
Do I need to reference every tenant on a tenancy?
If you choose to use the integrated referencing, you can select which type of referencing you want to use on a tenant by tenant basis, you can also automate this at the portfolio level by setting up defaults.
What payments can be collected?
You can use the platform to automatically collect deposits, fees and rent payments. Payment collections is an On Demand feature and is charged per transaction depending on your Operations plan.
When will rent be collected from my tenants?
With our fully customised rent schedules you can set when you want to collect rent from tenants. You just set the schedule up when creating a tenancy and the platform handles the rest including follow up emails and notification of completed or failed payments.
